Help & FAQ
Welcome to the Long Island Wine & Spirit Merchant help center. We are a family run store at 1171 Jericho Turnpike in Commack, serving Long Island for more than 30 years with over 17,000 bottles in stock. Below are answers to the questions we hear most, from delivery and shipping to gifts and bulk orders. Still stuck? Call us at (631) 343-7200.
Do you deliver, and how fast is delivery on Long Island?
Yes, we offer same-day or next-day delivery across Long Island in both Nassau and Suffolk counties.
- Local delivery is free on orders over $250.
- Orders under $250 carry a delivery fee confirmed at checkout.
- An adult 21 or older must be present to sign for the delivery.
- We do not deliver to PO boxes.
Can you ship wine or spirits to other states?
Yes, we ship to the states where it is legal, confirmed at checkout.
- Shipping runs through UPS or FedEx.
- Spirits ship to fewer states than wine, so availability depends on your address.
- An adult 21 or older must sign for every shipment.
- We cannot ship to PO boxes.
What are your store hours and where are you located?
We are at 1171 Jericho Turnpike, Commack, NY 11725, and open seven days a week.
- Monday through Thursday: 10am to 8pm.
- Friday and Saturday: 10am to 9pm.
- Sunday: 12pm to 6pm.
- Questions? Call (631) 343-7200.
How does curbside pickup work?
Curbside pickup is free at our Commack store.
- Place your order online or by phone and choose pickup.
- We will confirm when your order is ready.
- Park in our lot and call (631) 343-7200 so we can bring it out.
- Bring a valid ID showing you are 21 or older.
Is there an order minimum for delivery or pickup?
There is no minimum order for free curbside pickup.
- Local delivery is free on orders over $250.
- Smaller delivery orders carry a fee confirmed at checkout.
- Shipping costs and any state limits are shown at checkout.
What are the age and ID requirements?
You must be 21 or older to buy alcohol from us.
- Bring a valid government issued photo ID for pickup and delivery.
- An adult 21 or older must sign for every delivery and shipment.
- We cannot leave alcohol unattended or with anyone under 21.
What is your return policy?
If something is wrong with your order, contact us and we will make it right.
- Report damaged, broken, or incorrect bottles within 48 hours of delivery or pickup.
- Keep the original packaging and receipt for faster help.
- For health and legal reasons, opened bottles and special orders may not be returnable.
- Call (631) 343-7200 and we will walk you through the options.
Do you offer gift options or engraving?
Yes, we offer gift options to make any bottle special.
- Ask about gift wrapping and gift notes when you order.
- Engraving availability depends on the bottle, so call (631) 343-7200 to confirm before ordering.
- Gift orders can be shipped to legal states or picked up curbside in Commack.
Can you handle bulk or event orders?
Yes, we help with bulk and event orders for parties, weddings, and corporate events.
- Call (631) 343-7200 with your date, guest count, and budget.
- We can suggest wine, spirits, and mixers and confirm availability.
- Place event orders early so we can arrange delivery or pickup.
- Delivery is same-day or next-day across Nassau and Suffolk.
How do I find a specific bottle?
Call us at (631) 343-7200 or stop in and we will help you find it.
- Search by name, vintage, or producer on our website.
- With over 17,000 bottles in stock, we can often source special requests.
- If we do not have it, we will tell you what similar bottles we carry.